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FAQs (Frequently Asked Questions)

Subscription & Payments

  • How do I upgrade to Premium?
    ANSWER

    Upgrading to RegionUP Premium is easy!

    1. Go to the purchase page by clicking on "Upgrade to Premium" button.
    2. Select "Free Trial for 7 days" and fill in your billing information. Note: Free Trial is only available for first time upgrade.
    3. Review the details and confirm the purchase.

      Note: A confirmation email of the purchase will be sent to your registered email address (if the mail is not in your inbox, please check your spam or junk folder).

    A confirmation email of the purchase

  • I don't have a VISA or Mastercard, how do I upgrade to RegionUP premium?
    ANSWER

    You can upgrade to RegionUP premium by making a payment via PayPal. If you already have a PayPal account, simple follow this GUIDE to proceed with the payment.

    Don't have a PayPal account and just wish to really purchase the premium upgrade? Don't worry! All you need to do is to contact our support team HERE and provide us the subscription plan that you are interested to purchase so we can assist you immediately.

    Please note that all payments are a one-time lump sum. After confirmation of your payment through PayPal, our team will activate your premium membership and notify you via email accordingly. If you didn't receive any email from us, please contact our support team HERE.

  • Why did I receive a RegionUP payment transaction failure email notification?
    ANSWER

    If your payment did not go through on the scheduled renewal date of you subscription, you will receive an email notification.

    Some common reasons of payment transaction failure are:

    1. Your credit card has expired.
    2. There is no sufficient balance in your registered card when the system attempted the renewal of your subscription.
    3. There was a temporary connection problem with your bank during the process.
  • Why do I have to input my credit card details to take the 7-day Free Trial?
    ANSWER

    Since RegionUP is a subscription-based service, a valid credit card is required in order to activate the free trial.

    There is an auto-renewal service in place whereby your premium membership will be auto-renewed based on your initial subscription plan. (Refer to our Terms of Use)

    If you activated a Free Trial, you will be charged a 30-day subscription plan subsequently right after your trial ends unless you turn OFF your auto-renewal setting.

    You can turn off your auto-renewal in Settings - Confirm Membership Information page.

  • I only signed up for a Free Trial but then why am I being charged?
    ANSWER

    RegionUP is a recurring subscription service whereby your account will be automatically renewed right after your free trial or premium subscription expires.

    This is indicated in the Terms of Use that you agreed upon before confirming the activation of your subscription. This is also in the purchase confirmation pages as well as in the confirmation email sent to you.

    In the case of the Free Trial, your premium subscription will be auto-renewed every 30-days unless the auto-renewal setting is turned OFF.

  • What happens when my Free Trial expires?
    ANSWER

    There is a recurring payment system in place which will automatically renew your premium subscription every 30-days after your Free Trial ends.

    The system will continue to auto-renew your subscription monthly and charge your card unless you turn off the auto-renewal setting in your account.

    If you do not wish to be charged and only wish to use the Free Trial, you must ensure that you turn off your auto-renewal setting at least one (1) day before your Free Trial ends.

  • How do I turn off my auto-renewal setting?
    ANSWER

    If your auto-renewal setting is "ON", this means that the system will continue to automatically renew your premium membership based on your initial subscription plan and will continue to charge your card.

    Turning "OFF" this setting means that premium membership is only until the expiry date of your current subscription plan. There will no further charges to be incurred in your card after it expires and your account will be updated back to "Free Membership".

    To turn off auto-renewal go to Settings>>Confirm Membership Information page and click "Turn OFF" button.

    Note: An email notification will be sent to you confirming this action.

    Note: The auto-renewal option is only available to members who have signed up for either a free trial or Premium Membership.

  • I didn't know my premium subscription was auto-renewed and my card has been charged. I want a refund.
    ANSWER

    Please note that information about the recurring subscription and charges are provided to you in the purchase page as well as in the payment confirmation page. An email notification was also sent to inform you about it including how to turn off the setting of the auto-renewal service.

    We do not provide refunds for premium membership as per our Terms of Use. However we suggest that:

    1. You continue to maximize your use of the premium membership until it expires.
    2. Ensure that you turn off your auto-renewal setting in your Settings - Confirm Membership Information page to avoid recurring charges.
  • Is it really compulsory to upgrade to Premium Membership in RegionUP?
    ANSWER

    No, upgrading to premium is a flexible option if you want to actively step-up your job hunting to another level by proactively applying for jobs and approach recruiters on the site.

    Having your profile on RegionUP is a step towards your dream job. Having your resume on the site allows you to be searched by hundreds of recruiters accessing the site daily.

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Account & Resume Settings

  • Having problems logging in to my RegionUP account.

    If the error persists, take a screenshot of the error page and send it to us at support@regionup.com.

  • How do I change or reset my RegionUP password?
    ANSWER
    1. Go to RegionUP login page - https://www.regionup.com/signin/
    2. Click on "Forgot your Password" link.
    3. Check your email for the change password link and follow the instructions. Note: If you didn't receive any email, check your spam or junk folder.

    If you didn't receive any email at all, please let us know HERE.

  • I want to edit my resume.
    ANSWER

    To edit your resume, go to your My Resume page.

    Your RegionUP resume comprises 3 parts: Basic Information, Free Format Resume, Job Preferences. To edit any of these, just click on the respective links and click on 'Edit' and subsequently 'Save' to update the respective sections in your resume.

  • I want to upload my MS Word or PDF file resume.

    Note:

    1. Check the formatting of your resume texts and make the necessary adjustments before submitting.
    2. Remove any personally identifiable information in your Free Format Resume page. Otherwise it will be removed from your profile.

  • How public is my resume?
    ANSWER

    Upon completion of your registration, your profile will become accessible for viewing only by the recruiters registered on the site. However your personal information i.e. name, email address, contact number will remain undisclosed except for the following scenarios:

    1. If you apply for jobs
    2. Reply or message or a recruiter
    3. If the recruiter really finds your profile suitable for a role and requests for your contact information directly.
  • I don't want my current employer to be able to view my profile. What should I do?
    ANSWER

    No worries, we have already figured it out! We have a system in place that hides your profile from being searched by your current employer based on your employer name provided.

    Alternatively, under your "Latest Company Name" field you can also just state a generic company name. However do take note that by providing a generic name, your resume might be found based on keyword searches and if your profile matches the recruiter's search criteria.

    For example: Leading Manufacturing Firm or Renowned Financial Services MNC.

  • How do I hide my profile from being searched by recruiters or hiring managers?
    ANSWER

    Before doing so, please note that when you hide your profile the following will happen:

    1. Your profile will no longer be searchable by recruiters or hiring managers
    2. Therefore recruiters or hiring managers will not be able to contact you for any possible job offers
    3. The only time recruiters or hiring managers will see your resume is when you apply to jobs or send them a message.

    If you really want to be "invisible", go to your Settings - Service Settings section and turn off the respective settings for Head Hunter and/or Direct Hiring Company.

  • I want to update my contact information.
    ANSWER

    Update your contact information by clicking your name on the upper right part of your account and click on "Settings" then click on "Edit" button under Account Settings. Make sure that you "save" the changes.

  • My email address is already taken. What should I do?
    ANSWER

    If you tried to register for a RegionUP account and was prompted that your email address is already taken, it's likely that you have already registered with us before.

    Note that we only allow one RegionUP account per member. Since your email address is already registered, you can proceed to access your account by clicking on the "Forgot your password" link in the sign in page to reset your password.

  • I want to change what notification emails I get.
    ANSWER

    To manage your mail settings, there are 2 options:

    Option 1: Click on the "Unsubscribe" link which is located at the footer of each notification mail. Note: You may be required to login to your account.

    Option 2: Login to your RegionUP account and go to Settings - Mail Settings page. Click on "Edit" button to manage your mail subscriptions.

  • I want to cancel my RegionUP account.

    Please be aware that if you cancel your account all of your personal information, resumes, and messages will become inaccessible.

    If you wish to suspend your membership with RegionUP, we highly recommend that you only disable the features you wish to stop (e.g., receiving contact messages or newsletter updates) instead of cancelling your account entirely. Please refer to the links below for more details.

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Features and Services

  • How do I search for jobs in RegionUP?
    ANSWER

    To search for jobs, click on Jobs. Select your search criteria and enter some keywords and click on "Search". The system will then display the list of jobs matching your search results and from there you can decide to save your search if you want to. Note: You can select multiple search job categories, industry and even work location if you want to.

  • How to save my job searches and where can I retrieve it next time?
    ANSWER

    To save the search criteria and results, just specify a saved search title and click on "Save & Search" button on the page. You can create as many searches as you can and get easy access to new jobs matching these saved searches.

    You can manage your saved searches under Jobs - Saved Searches page. Alternatively, you can find the summary of your saved searches in your MyPage and retrieve the results (including newly posted jobs matching the search criteria).

  • How do I apply for jobs?

    There are 2 kinds of jobs on RegionUP. Here's how to apply.

    • Jobs posted by Recruiters / Hiring Managers.
      ANSWER

      Click on the position title to view the full job description. Click on "APPLY" button to submit your application.

    • Jobs posted by RegionUP.
      ANSWER

      Our staff posts jobs that we have found, reviewed, and deemed appropriate for our users. To apply to these jobs, we ask that you contact the company directly and follow their instructions.

      In compliance with our policy of only accepting legitimate Professional-Level jobs, we maintain a dedicated staff that thoroughly evaluates and monitors each job posting. However we make no warranties with respect to the accuracy, truthfulness or completeness of the jobs posted.

    Note: Full job description and Apply function is only available to Premium Members.

    In order to apply for jobs you will have to upgrade to premium membership. Click here to view our subscription packages & upgrade.

  • How do I message a recruiter?
    ANSWER

    Search for recruiters that you want to contact under Recruiters page. Click on "View details" to read the recruiter's profile.
    To send the recruiter a message, click on "Send message" and fill in your message content.

    Note: When you send the recruiter a message, this means that you are giving that recruiter full access to your resume including your contact information. It will be the recruiter's discretion to reply to you via RegionUP or contact you offline.

  • Can I attach a file to my messages?
    ANSWER

    No. You cannot attach files to your messages right now. You do not need to manually attach your resume to your messages as our system will do so automatically based on the file that you uploaded.

    If you have not uploaded your Resume yet, we strongly encourage and suggest you to do so under My Resume - Free Format Resume page. This is important information that recruiters need in order to properly evaluate and match your profile to the jobs that they are working on.

  • I received a message. How do I view it?
    ANSWER

    If you have received an email notification, click on the button to view the message. Note: You may be required to login.

    Alternatively, you can login to your account and go to Messages. Click on the email subject to view the full message content.

  • Can I send messages to recruiters after my Premium membership expires?
    ANSWER

    No, you will not be able to send messages anymore.

    You will also lose access to your message history after your Premium service expires.

  • Can I log into the site after my Premium membership expires?
    ANSWER

    Yes, you can still login.
    When your premium plan expires, your account will automatically return to "Free Member" status and will have free member features.

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Executive Resume Service

  • How long does the resume service process take?
    ANSWER

    The entire process can take up to 15 working days from the time of payment to the delivery of the final resume version. The process includes a one-on-one phone interview and 10 days of unlimited revisions after the 1st draft has been provided to you.

  • What happens after I pay for the resume service?
    ANSWER

    A consultant specialised in your field will conduct a phone interview within 1 to 2 working days from the date of payment. If you are traveling, we’ll make an international call to the contact number you provide.

  • What does the resume service package include?
    ANSWER

    It includes a phone interview, unlimited email interaction with your Resume Service Consultant as well as unlimited resume revisions for up to 10 working days. The unlimited revision period starts on the day you receive your first resume draft.

  • In what format will my resume be in?
    ANSWER

    The final resume will be in Microsoft Word format. You will be able to edit it yourself for future use.

  • Will my case be kept confidential?
    ANSWER

    Absolutely. All data is strictly confidential and will only be used solely for the purpose of rewriting your resume.

  • How does the refund work?
    ANSWER

    If you’re unhappy with the quality of our work, simply request a 100% money back refund. No questions asked. We’ll issue the refund directly to your credit card. Please take note that in the event of a refund, the resume and documents we have provided you remains the property of RegionUP. As such, you are not to use it for application of jobs nor recruitment related purposes. All refund requests must be made within 30 days of payment.

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Featured Recruiters